Frequently Asked Questions
How long will it take for me to receive my order once it is placed?
Our current turn around time is 1- 2 weeks after approval of proof (you will receive your custom proof 1-2 business days after we receive your order). Need it sooner than that? Send us a message and we will check our current schedule and get right back to you.
Does the frame come with hanging hardware attached?
All frames do come with hanging hardware attached so your frame is ready to hang.
Do I have to send you my picture when I order, or can I just insert it when I receive my frame?
It is super easy to change out your picture at any time. I actually hand-cut an opening out of the wood plaque so that you can easily insert your picture from the back (essentially just like a "regular frame"-glass and all!).
I don’t see the background I liked on your “background list” is it still available?
Absolutely! Every year we go through our backgrounds and add some new favorites, get rid of some that were not a “hit” the past year, etc. But, we still have every background we have ever used available. If you have a link to the picture of the one you are interested in-or, if you can describe it to us (we are really good at figuring it out) just let us know
What materials are Sugared Plums Frames made of?
Each custom piece is hand-cut from oak; the edges and back are then sanded and stained by hand to give them a warm aged look. Your design is then professionally printed, mounted to the oak board, and a matte finish is hand-painted to the front to seal it and give it a textured look.
Does the stand/ladder come with the final piece?
The cute little step-stool is for display purposes only and does not come with the final product. All our frames do come with hanging hardware installed
Do you give discounts if I order more than one frame?
We do! Contact us if you are ordering three or more frames and we will let you know about our additional discounts.